Logistics & Exchanges

Shipping And Returns Policy

Delivery, shipping, package-opening proof, defects, exchanges, refunds, COD, and support.

Read This First

Keep your unboxing video and tags safe.

Defect claims need opening video proof. Size exchanges need the item unworn, unwashed, and with original tags attached.

Delivery: 5-7 Working Days

Major cities can arrive earlier. Other cities may need the full 7 days.

Opening Video Required

Record your package opening to claim any damaged or defective product.

7-Day Size Exchange

Exchange is allowed only if the short is unworn, unwashed, and tagged.

No Cash Refunds

Limited batches are eligible for size exchange only.

Delivery And Shipping

Timeline

5-7 working days

Shipping Fee

Rs. 250

Free Shipping

Product-page based

We use a network of reliable couriers, including TCS, Leopards, and PostEx, to ensure your gear reaches you wherever you are in Pakistan.

Timeline: Standard delivery is 5-7 working days.

Major Cities: Karachi, Lahore, and Islamabad often arrive on the earlier side of the window.

Other Cities: Please allow the full 7 days for our couriers to reach you.

Shipping Charges: A standard delivery fee of Rs. 250 applies to all orders.

Note: Certain items may qualify for free shipping as indicated on the product page.

Before You Open Your Order

We strongly recommend recording a video while opening your package. This protects you completely in case your order arrives damaged or defective. Without video proof, we may not be able to process a claim for a defective product. This is standard practice and takes 30 seconds. Please make it a habit.

Defective Products

We cover pickup and replacement for real defects

We take pride in our engineering, but if a piece leaves our facility with a defect, we handle everything. We will arrange the pickup and cover all shipping costs to get a perfect replacement to you.

To claim a defect replacement, you must provide video proof of the defect. This ensures we can track the issue back to our manufacturing and maintain our quality standards.

Here is what to do:

  1. Record a video while opening your package. This is essential for us to process your claim.
  2. Contact us immediately on WhatsApp with the video as proof.
  3. We will arrange pickup and replacement at no cost to you.

The 7-Day Exchange Policy

Exchange window: 7 days from delivery date.

The short must be unworn, unwashed, and have all original tags.

If the fit is not right, we will swap it. You have 7 days from the delivery date to initiate an exchange.

The Condition: To be eligible, the short must be unworn, unwashed, and have all original tags attached. We cannot exchange items that show signs of gym use, wear, or washing.

The Process (Size Issues): Message our WhatsApp team with your Order ID. The customer is responsible for arranging and paying for the return shipping to our warehouse. Once we receive and inspect the item, we will dispatch your new size.

Returns And Refunds

Size exchanges only

We are currently operating in limited batches and do not offer cash refunds. We offer size exchanges only.

Please consult the Size Guide carefully before ordering to minimize the need for exchanges. If you are between sizes, we always recommend going one size up.

Cash On Delivery

Cash on delivery is available nationwide across Pakistan at no extra charge.

Contact Us

Any questions about your order? Reach us on WhatsApp or at salam@trueawrah.com. We respond within 24 hours. Usually much faster.

- Umer and Zohaib

Contact Us