Delivery And Shipping
Timeline
5-7 working days
Shipping Fee
Rs. 250
Free Shipping
Product-page based
We use a network of reliable couriers, including TCS, Leopards, and PostEx, to ensure your gear reaches you wherever you are in Pakistan.
Timeline: Standard delivery is 5-7 working days.
Major Cities: Karachi, Lahore, and Islamabad often arrive on the earlier side of the window.
Other Cities: Please allow the full 7 days for our couriers to reach you.
Shipping Charges: A standard delivery fee of Rs. 250 applies to all orders.
Note: Certain items may qualify for free shipping as indicated on the product page.
Parcel opening before delivery is not available.
We understand some customers prefer to check first, but courier partners require the parcel to be received before it can be opened. Please record your opening video right after delivery so any genuine issue can be handled smoothly.
Defective Products
We take pride in our engineering, but if a piece leaves our facility with a defect, we handle everything. We will arrange the pickup and cover all shipping costs to get a perfect replacement to you.
To claim a defect replacement, you must provide video proof of the defect. This ensures we can track the issue back to our manufacturing and maintain our quality standards.
Here is what to do:
- Record a video while opening your package. This is essential for us to process your claim.
- Contact us immediately on WhatsApp with the video as proof.
- We will arrange pickup and replacement at no cost to you.
The 7-Day Exchange Policy
Exchange window: 7 days from delivery date.
The short must be unworn, unwashed, have all original tags, and be sent back to us first.
Step 1
Send the parcel back
Return shipping to our warehouse is arranged and paid by the customer.
Step 2
We inspect the item
Once received, we check that it is unused, unwashed, and still tagged.
Step 3
Replacement dispatch: Rs. 300
We then send your new size. The replacement parcel has a Rs. 300 delivery charge.
If the fit is not right, we will swap it. You have 7 days from the delivery date to initiate an exchange.
The Condition: To be eligible, the short must be unworn, unwashed, and have all original tags attached. We cannot exchange items that show signs of gym use, wear, or washing.
The Process (Size Issues): Message our WhatsApp team with your Order ID. To keep the process fair and transparent, the customer sends the parcel back to our warehouse and covers that return shipping cost. Once we receive and inspect the item, we dispatch your new size with a Rs. 300 delivery charge.
Returns And Refunds
We are currently operating in limited batches and do not offer cash refunds. We offer size exchanges only.
Please consult the Size Guide carefully before ordering to minimize the need for exchanges. If you are between sizes, we always recommend going one size up.
Cash On Delivery
Cash on delivery is available nationwide across Pakistan at no extra charge.
Contact Us
Any questions about your order? Reach us on WhatsApp or at contact@trueawrah.com. We respond within 24 hours. Usually much faster.
- Umer and Zohaib
Contact Us