Before You Open Your Order
Couriers do not allow parcels to be opened before delivery is completed. Once you receive your parcel, we strongly recommend recording a video while opening the package. This protects you completely in case your order arrives damaged or defective. Without video proof, we may not be able to process a claim for a defective product. This is standard practice and takes 30 seconds. Please make it a habit.
Delivery And Shipping
Timeline
5-7 working days
Shipping Fee
Rs. 250
Free Shipping
Product-page based
We use a network of reliable couriers, including TCS, Leopards, and PostEx, to ensure your gear reaches you wherever you are in Pakistan.
Timeline: Standard delivery is 5-7 working days.
Major Cities: Karachi, Lahore, and Islamabad often arrive on the earlier side of the window.
Other Cities: Please allow the full 7 days for our couriers to reach you.
Shipping Charges: A standard delivery fee of Rs. 250 applies to all orders.
Note: Certain items may qualify for free shipping as indicated on the product page.
Parcel opening before delivery is not available.
We understand some customers prefer to check first, but courier partners require the parcel to be received before it can be opened. Please record your opening video right after delivery so any genuine issue can be handled smoothly.
Cash On Delivery
Cash on delivery is available nationwide across Pakistan at no extra charge.
Contact Us
Any questions about your order? Reach us on WhatsApp or at contact@trueawrah.com. We respond within 24 hours. Usually much faster.
- Umer and Zohaib
Contact Us